Cancellation Policy & Terms – Fietssleutelkwijt.nl
Cancellation Policy & Terms – Fietssleutelkwijt.nl
At Fietssleutelkwijt.nl, we are ready to assist you in the event of losing your bicycle key. To ensure smooth service, we maintain a clear policy regarding cancellations and call-out charges.
Cancellation Fees If you have scheduled an appointment but fail to cancel it at least one hour in advance, cancellation fees will apply.
Canceling an appointment:
Call-Out Charges Call-out fees are applicable in the following situations:
The call-out fee is the color zone and will be applied if we are unnecessarily called to the location.
How to Avoid Additional Costs?
Thank you for your understanding and cooperation!
If you have any questions, feel free to contact us via WhatsApp. 😊
At Fietssleutelkwijt.nl, we are ready to assist you in the event of losing your bicycle key. To ensure smooth service, we maintain a clear policy regarding cancellations and call-out charges.
Cancellation Fees If you have scheduled an appointment but fail to cancel it at least one hour in advance, cancellation fees will apply.
Canceling an appointment:
- Make sure to notify us at least one hour before the scheduled appointment if you no longer need our service.
- If you cancel too late, cancellation fees equivalent to the service zone charge will be applied.
Call-Out Charges Call-out fees are applicable in the following situations:
- You manage to unlock the lock yourself before we arrive.
- You find your bicycle key after we are already on our way or on location.
- You decide on the spot not to use our services.
The call-out fee is the color zone and will be applied if we are unnecessarily called to the location.
How to Avoid Additional Costs?
- Double-check to ensure your bicycle key is truly lost before making an appointment.
- Cancel your appointment at least one hour in advance if you no longer require our service.
Thank you for your understanding and cooperation!
If you have any questions, feel free to contact us via WhatsApp. 😊